Silvana was a 14-year-old woman when she was diagnosed with subcortical band heterotopia in 2011, following a seizure during a flight. This rare condition results from millions of neurons that do not migrate properly during development, creating a brain with dense bands below the cerebral cortex, where there should only be white matter fibers connecting neurons [28]. This explained the mild learning impairment that Silvana experienced throughout her life and the drug-resistant focal epilepsy that was progressively worsening for 5 years. She had 4 different seizures types, occurring at least once per week each but some up to 30/day, and lasting 4-150 seconds. Typical seizures included a fixed stare, shaking, or trembling of one hand, without loss of awareness, followed by fatigue. Every few months, she would have a drop episode. Despite these challenges, Silvana remained a cheerful young woman, keen to be offered tasks to complete, and eager to engage in artistic pursuits, especially photography and painting. Her main concern was, consistently, not to be left alone in an enclosed environment, such as an elevator, because of her fear of injury as a result of a fall.

The severity of Silvana’s condition disrupted her family’s life, with her father Ricardo most affected. He was frustrated by the trial-and-error approach to the frequent changes in the dose and combination of antiseizure medications by the multiple physicians involved in her case, despite understanding the dearth of scientific evidence supporting any option over the others. Using the skills and attitudes that had enabled him to become a successful entrepreneur, such frustration was transformed into a relentless urge to become an expert on band heterotopias and to perform online searches, almost compulsively, seeking to find a silver bullet that could have been missed by all of the specialists involved in his daughter’s care. He also joined groups of parents on social media, hoping to find and benefit from additional insights from the field. The frustration associated with the failure to find an effective treatment for the seizures morphed into exhaustion and anxiety so intense that he required support from psychologists and psychiatrists, with little benefit. An additional source of distress was the regret produced by the realization that he would feel much better whenever Silvana was out of his sight, especially in a different city.

Silvana’s mother, Denise, faced different challenges. She accepted the problem’s incurable nature and its complexity, which meant no doctor had sufficient data to guide therapy accurately, and sought to reduce its social impact. She fought the stigmatization by the family’s relatives and friends as well as potential rejection by peers, and the interruption of Silvana’s high-school studies. Given the conservative city in which they lived, the family decided not to disclose the underlying neurological condition to the school until the last year of studies, or to people outside the inner family circle. Instead, Silvana was diagnosed with a learning impairment.

Leon, Silvana’s only sibling, became very supportive of his sister, while maintaining his high academic level of school performance. Even as a young child accompanying his sister to medical visits, he was able to ask pertinent questions about why this happened to his sister’s brain, underscoring that the common sense questions of a child are among the most important questions that physicians should try to answer.

By 2016, Ricardo’s relentless efforts to find effective medicines to control Silvana’s seizures proved fruitless. As this was making his distress overwhelming, a physician friend of the family (Miriam Tabacinic), who was aware of the collaborative decision-making model, suggested to contact its lead author (Alex Jadad), whom she knew since their postgraduate training years back in the 1980s.

Given that they were located in different regions of the continent, Ricardo and Denise held an initial virtual conversation with Alex, during which the latter explained the model, emphasizing the need for a shift from a focus on the fight against the disease to one devoted to the enjoyment of health, and from Silvana to Ricardo as the person most in need of support.

Ricardo’s level of distress was extremely high and reducing it became the first priority. Because of his compulsive desire to cure Silvana’s seizures and the large swaths of time he was spending searching the biomedical literature and consulting specialists in different regions of the world, it was agreed that a formal synthesis of the literature on treatment-resistant epilepsy would be conducted, and that the leading authors would be invited to join a panel to discuss Silvana’s case and the best course of action.

The synthesis, which included papers indexed by MEDLINE and EMBASE from January 2015 to June 2016, was complemented by screening of all of the citations of relevant articles, and a forward search, using Google Scholar.

This systematically individualized effort to search, screen, and distill the peer-reviewed and gray literature revealed many options with a high probability of success still available to Silvana, including cannabidiol and other cannabinoids; conventional, first-line antiepileptic drugs; ketogenic or modified Atkins diets; noninvasive neurostimulation methods; experimental drugs; vagus nerve stimulation; or corpus callosotomy.

The relevant articles identified potential experts who were invited to become panel members to hold an in-depth discussion about which options to pursue (see Acknowledgments). They included Orrin Devinsky (Panel Chair, who also was Silvana’s current treating physician) and Annapurna (Ann) Poduri, another physician in Silvana’s team who managed her as a teenager and was highly trusted by her family.

The group acknowledged that a diverse panel of experts provided an opportunity for new insights to emerge to maximize Silvana’s health, while reassuring Ricardo and the family about the robustness of the recommendations. The panel held one whole-group session, chaired by Orrin, using a digital videoconferencing platform, which was followed by on-demand ad hoc email exchanges. After multiple interactions, invasive options were unacceptable to the family. Instead, it was decided to try a modified Atkins diet coupled with different combinations of conventional pharmacological interventions, leaving transcranial stimulation and experimental drugs to be considered at a later stage.

As Silvana was now an adult, it was agreed that Orrin would act as the main treating physician, working closely with Ann, to ensure continuity of care.

The rigor of the panel, the commitment of its members, and the open and comprehensive way in which Ricardo’s questions were addressed enabled a major shift. The family’s near-exclusive focus on the illness and its symptoms was broadened and redirected to a more constructive emphasis on health, acknowledging that it is much more than the absence of disease. They accepted a conceptualization that considers health as the ability of individuals and communities to adapt and manage the physical, mental, or social challenges faced throughout life [29]. This facilitated a much more effective and natural alignment between the family’s goals, the views of the experts, and the collaborative decision-making model to develop an optimal action plan to improve health [27].

This shift to a health-focused approach to Silvana’s life with intractable seizures enabled a transition from finding a cure or complete seizure control to achieving maximum levels of adaptation and self-management of an incurable condition through the activities illustrated in Table 1. Throughout the process, they agreed to monitor their levels of self-reported health by asking themselves the following question: “In general, would you say that your health is poor, fair, good, very good, or excellent?” Answering poor or fair represented negative health, whereas good, very good, or excellent was regarded as reflecting positive health.

Initially, Ricardo’s self-reports were consistently negative; Silvana’s and Leon’s were consistently positive; and Denise’s fluctuated, depending on whether she spent more time with Ricardo or their children.

The intention was to achieve positive health self-ratings for all family members for at least six months, to consider the approach successful and worth sharing with other families and health professionals. Figure 1 summarizes the journey.

From the physical perspective, the diet added little value in seizure control despite sustained strict adherence, and medication reduced seizure frequency and duration without eliminating them. Therefore, the collective objective switched to reducing bodily injuries while more drugs were tried following a systematic trial-and-error approach.

From the mental point of view, the panel contributed significantly to Ricardo’s acceptance that Silvana’s condition was incurable and that she was receiving the best available therapies. Subsequently, the family engaged in individual yoga and meditation training, and group counseling to identify and set boundaries, which facilitated their collective adaptation to living with an intractable chronic condition. Silvana was encouraged and supported to build self-confidence, and to develop new ways to manage fears and strategies to respond to frustrating situations calmly. The entire family engaged in activities to reduce the reinforcing of Silvana’s sick role and to explore spiritual practices. The latter were particularly relevant for Ricardo, who decided to reconnect to his religious roots, finding solace and new sources of strength to deal with stress and to eradicate his guilt.

Socially, Silvana completed her high-school bilingual education with an adapted curriculum and support from an on-site tutor. Based on Silvana’s enjoyment of tasks requiring attention to detail, her family supported the creation of a small business focused on the manufacture and commercialization of one-of-a-kind fashion accessories with a close family friend, which proved that it would be possible for her to make a living doing something she likes.

Soon, all of these changes became part of their normal daily living, and their self-reported health status had stabilized at positive levels for all family members (Figure 2). Silvana summarized the situation by stating, “I feel better than I did before now that I have changed my habits. Yoga helps me concentrate on my breathing, and increases my awareness level. My family helps me by providing me with loving support and balance in my life.”

By February 2020, Silvana was taking lacosamide (400 mg/day), clobazam (40 mg/day), and vigabatrin (1750 mg/day), enjoying a significant and sustained reduction in her seizures. The most severe seizures caused head drop with impaired awareness for up to 30 seconds. She could go for up to 3 weeks seizure free. Anxiety and stress remained triggers, and when she reduced her daily yoga activity, her seizures would worsen.

By the time this article was submitted, Silvana was working with a cousin in her photography and graphic design company, designing a family cookbook. At that point, she had been free of convulsive seizures for more than a year.